Privacy Policy

1. Introduction

At TXTRO, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our platform to convert audio and video into text.

2. Information We Collect

We collect the following types of data:

  • Personal Information: When you create an account, we collect your name, email address, and payment details.
  • Uploaded Content: Any audio or video files you upload for transcription.
  • Usage Data: We track platform usage, including login times, pages visited, and interactions, to improve our services.
  • Cookies & Tracking Technologies: We use cookies to enhance user experience and analyze traffic.

3. How We Use Your Information

We use your data for the following purposes:

  • To provide and improve our transcription services.
  • To process payments and manage subscriptions.
  • To enhance platform security and prevent fraud.
  • To communicate with you regarding updates, promotions, and service improvements.

4. Data Security

We implement industry-standard security measures to protect your data, including:

  • Encryption: All uploaded files and transcriptions are encrypted.
  • Access Control: Only authorized personnel can access sensitive data.
  • Regular Security Audits: We continuously monitor and improve our security systems.

5. Data Retention

We store transcriptions and uploaded files for 30 days unless you delete them manually. After this period, they are permanently removed.

6. Sharing Your Information

We do not sell or share your data with third parties, except in the following cases:

  • If required by law or legal processes.
  • With trusted service providers who assist in platform operations (e.g., payment processing).
  • In case of a business merger or acquisition, where your data may be transferred to a new entity.

7. Your Rights & Choices

You have the right to:

  • Access and download your data.
  • Delete your account and request data removal.
  • Opt-out of marketing emails by unsubscribing.

8. Cookies Policy

We use cookies to enhance performance and user experience. You can manage cookie preferences through your browser settings.

9. Policy Updates

We may update this Privacy Policy periodically. Any changes will be communicated via email or posted on our website.

10. Contact Us

If you have any questions about our Privacy Policy, please contact us at:
📧 care@txtro.com